Global Sourcing, Global Tender, General Agents, GATT


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Detailed terminology list , in pdf form, will soon be available

goods return authority

An RMA (Return Merchandise Authority) is a form/number a customer requests from a Supplier to return faulty/damaged goods. When requesting an RMA, a customer usually has to provide details such as product number, description, serial numbers, and details of the problem. It is also known as a GRA (Goods Return Authority).

For instance, a customer has issues with a modem they bought off a communications company. The customer goes to the supplier's website and fills out a detailed RMA form requesting to return the item for warranty repair/replacement. The supplier then issues an RMA Number for the customer to return the goods on.

governing law clause The Law Clause in a contract states which jurisdiction a contract will be governed, should any disputes arise between parties.

As an example, you would have read (or most likely not) when you signed up to popular social network Facebook, the following law clause in their Terms of Use agreement:

You will resolve any claim, cause of action or dispute ("claim") you have with us arising out of or relating to this Statement or Facebook exclusively in a state or federal court located in Santa Clara County. The laws of the State of California will govern this Statement, as well as any claim that might arise between you and us, without regard to conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in Santa Clara County, California for the purpose of litigating all such claims.

So be prepared to pack your bags and head off to California if you have any disputes with Facebook.


A project where there has never been any prior construction or exploration is considered 'Greenfield'.

For example, a coal-mining company setting up operations on unexplored territory would classify this project as 'Greenfield'.

On the other hand, a coal-mining company setting up operations on or near an area previously mined for coal, would classify this project as 'Brownfield'.



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